why lie an say you have live chat?
Community ManagerHi there, I understand your frustration, but I want to reassure you that we do offer a live chat option through EA Help. The steps I shared earlier are accurate and intended to guide you directly to that support channel. If you follow the instructions provided, you should see this option on your screen:
If you're still having trouble accessing it, it might help to try a different browser, clear your cache, or disable any ad blockers temporarily. Let me know if you'd like me to walk you through the steps again.
I can not see these links as you are describing!
Quite literally is not option for "see all topics", and then "I want to update my EA Account information." That verbiage does not exist on this page https://help.ea.com/en/
not working...
I am in the same boat, I saw the chat, and was waiting the 163 min wait time just to change an email so I can use my account then the chat just... disappeared... As a software engineer I would say the login process or basic functionality is far below sub-par, and frustrating as it can possibly be. I'm stuck in a loop trying to change an email that needed to be verified before I can change it, as i'm already logged in and the email doesn't exist, why that makes sense I don't know. If anyone finds the elusive chat, please share the link!
