why lie an say you have live chat?
Community ManagerHi there, I understand your frustration, but I want to reassure you that we do offer a live chat option through EA Help. The steps I shared earlier are accurate and intended to guide you directly to that support channel. If you follow the instructions provided, you should see this option on your screen:
If you're still having trouble accessing it, it might help to try a different browser, clear your cache, or disable any ad blockers temporarily. Let me know if you'd like me to walk you through the steps again.
I can not see these links as you are describing!
Quite literally is not option for "see all topics", and then "I want to update my EA Account information." That verbiage does not exist on this page https://help.ea.com/en/
Community ManagerPlease note that you're referring to a post that's 4 months old. The website has been updated recently and things have changed slightly.
You can go to this page: https://help.ea.com/en/, click on "EA Account Support":
Select the topic you need, and follow the instructions. If that doesn't solve your problem, scroll down to the bottom of the page and click on "Contact Us":
The next page has a form to fill out. Depending on the topic selected, you will be given different contact options. The chat is usually available for account-related issues.
I hope this helps.
I don't doubt the validity of the existence of the chat anymore, its functionality on the other hand is the issue now. I've waited two days in the chat, nothing has changed nor have any of my cases been resolved.
So its either it is a defective product, or its unprofessionalism on the behave on EA, and its collective customer services practices. On top of all this, the login process is throwing errors so even if you manage to make it though the dreaded email validation loop, your hit with a host of errors like this:
As a software engineer these are sad responses, with no way to escalate the problem to provide a solution.
Regardless, Thanks for your help!
not working...
I am in the same boat, I saw the chat, and was waiting the 163 min wait time just to change an email so I can use my account then the chat just... disappeared... As a software engineer I would say the login process or basic functionality is far below sub-par, and frustrating as it can possibly be. I'm stuck in a loop trying to change an email that needed to be verified before I can change it, as i'm already logged in and the email doesn't exist, why that makes sense I don't know. If anyone finds the elusive chat, please share the link!
I've received like 13 responses that chat has ended dur user inactivity.....
Though only thing I've ever seen is queue of 195-512 minutes and chat pop up 99+ before me.
Any advise?
