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BA5S3's avatar
BA5S3
Rising Novice
9 months ago

How to reach Support staff

I don't know if somehow I have missed how to reach any kind of support staff regarding EA issues or if there is no real way to do so. I mean there is the bot which in all honesty rarely serves a purp...
ea help
Asmodeus566's avatar
Asmodeus566
Hero+
9 months ago

BA5S3​ 

It looks like you are having an issue launching your madden 25 game. 

have you tried updating/repairing the EA App?

Same thing for the game?

You may want to post this issue in the Madden Forum as there may be others there that are having a similar issue or had such an issue and know how to fix it. 

Best of luck and if you find out a solution can you tag me with the info on how to resolve it so that I/we can help others.

  • BA5S3's avatar
    BA5S3
    Rising Novice
    8 months ago

    Asmodeus566​ 

    So I had purchased Madden 25 on steam and that was apparently the reason it wasn't launching, something with the API and/or steam SDK not working properly (I don't really remember which). I was still able to refund the game on steam and then purchase it on EA instead after which it worked perfectly the first time. So for some reason even though the game is available to purchase on steam it didn't launch properly if you did so. Unfortunately this is not really a solution to the problem but rather a workaround if you are still able to refund the game on steam. And if the game was originally purchased on EA and the issue was there anyway I really don't know what to do.

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