Forum Discussion

suezhang001's avatar
suezhang001
Rising Novice
1 month ago

I’m requesting help with EA Account Recovery.

I’m requesting help with EA Account Recovery. My old EA account email is: [edit: email address removed] I can no longer access this EA account (I can’t log in), and I need help to restore access ...
account info
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

Hello. I had to remove the attachment in case it contained account details.

You will need to contact an advisor so they can help with account recovery. Please use the 'Contact us' button at the bottom of this page to open a case. Thank you.

suezhang001's avatar
suezhang001
Rising Novice
1 month ago

I have sent many messages to EA Support through EA Help, but I still haven’t received any response. Could you please help me get in contact with EA Support?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hello. Can you see your cases when you view them through your account at help.ea.com? Did you get an email with a case number?

    • suezhang001's avatar
      suezhang001
      Rising Novice
      1 month ago

      Thanks for your reply! I’ve been emailing EA Support through EA Help and trying Live Chat since last year, but I still haven’t gotten any response. I didn’t receive any email with a case number.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 month ago

        If you're not getting a case number, it means your cases aren't being created. That's why you aren't getting a response. Try using an incognito browser to avoid any issues with cookies.

Recent Discussions