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suezhang001's avatar
suezhang001
Rising Novice
1 month ago

I’m requesting help with EA Account Recovery.

I’m requesting help with EA Account Recovery. My old EA account email is: [edit: email address removed] I can no longer access this EA account (I can’t log in), and I need help to restore access ...
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suezhang001's avatar
suezhang001
Rising Novice
1 month ago

I have sent many messages to EA Support through EA Help, but I still haven’t received any response. Could you please help me get in contact with EA Support?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 month ago

Hello. Can you see your cases when you view them through your account at help.ea.com? Did you get an email with a case number?

  • suezhang001's avatar
    suezhang001
    Rising Novice
    1 month ago

    Thanks for your reply! I’ve been emailing EA Support through EA Help and trying Live Chat since last year, but I still haven’t gotten any response. I didn’t receive any email with a case number.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 month ago

      If you're not getting a case number, it means your cases aren't being created. That's why you aren't getting a response. Try using an incognito browser to avoid any issues with cookies.

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