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Steben_72's avatar
Steben_72
Rising Newcomer
3 months ago
Solved

I cannot log into EA account.

Hello,

I haven't been on my PC for a while and only noticed this week that my EA account is the only one that was linked to an address supplied by my ISP. In October they wanted to charge for the account so I let it go. Now I went to log into my EA account as I just wanted to start playing NFS (all of them) again but it wants to send a code to an account that is no longer active.

Can someone offer some assistance on how I can get this fixed please? I would like to retain my purchased games. I had to create this account so I could ask this question.

Cheers,

Steve

  • Hi Steben_72

    Our support team will do their best to help you update the email on the account once you've passed the security stage with them. Click on this link to start a help case, and scroll down to Still need help. Can you see the live chat option?

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Steben_72

    Our support team will do their best to help you update the email on the account once you've passed the security stage with them. Click on this link to start a help case, and scroll down to Still need help. Can you see the live chat option?

    - EA_Lanna

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