Hello,
My account has been recently hacked by someone and got banned due to something they did. I've tried creating cases to dispute the ban, however it doesn't show up on the case list and I don't get any email with info about it.
Is it possible to discuss my situation thought DMs? The ban is not on this account, I created it so I could reach someone, as the recommended contact method is not working for me.
Hello RealcakemanUser,
I'm sorry to hear your account has been compromised. You can recover your account by following the steps in this article: What to do if your EA Account has been hacked.
If you need any assistance during these steps, feel free to contact EA Help Support: How to get help with your EA Account.
Hello!
I've recovered my account, and did the steps that allow me to dispute my ban. However, they don't seem to work for me and a case isn't created.
I need to speak to an actual person to solve my issue, because the current system does not work for me at least.
Do you know of a way to directly contact someone from the team? it can't be through the "case system" because it doesn't work
There is no direct way of talking to someone from the support team. Your only way of communication is by EA Help (using the chat or email option).
Okay then what solution do you propose that I do? Both of these options don't work for me, because the cases system doesn't work and EA chat tells me to create a case.
Here's a screenshot of my cases being empty after creating more than one over 2 months.
