Forum Discussion

cyr2012's avatar
cyr2012
Rising Novice
3 days ago
Solved

I can't find support anymore.

I can't find support on https://help.ea.com/cn/help-home/ under my account. Where is the online chat block? I can't find any contact for support.

Lock my topic is your services. Kill problem man?

ea help
  • ElliotLH's avatar
    ElliotLH
    3 days ago

    The exact steps that EA_cuervo are below, in case they help.

    - Go to help.ea.com
    - Select "EA Account" from the menu beneath the search bar (it should be the very first tile).
    -  Click "See all help topics".
    - Select "I want to update my EA Account information".
    - Select "Chat with us" (it should be just beneath the articles that appear. There's a screenshot below of how it should look).
    - Follow the steps on-screen from that point, and you should be able to initiate a chat. 

     

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there, 

    The chat option shows up depending on the product and subject selected. If you wish to speak to someone on chat and the intents you're selecting are not giving you an option to start a chat, please try selecting "EA Account" as the product and "I want to update my EA Account information" as the subject. 

  • cyr2012's avatar
    cyr2012
    Rising Novice
    3 days ago

    I don't understand... I can't find what you say (on any web page). One problem not solved, then more problems found. (cry)

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 days ago

    The exact steps that EA_cuervo are below, in case they help.

    - Go to help.ea.com
    - Select "EA Account" from the menu beneath the search bar (it should be the very first tile).
    -  Click "See all help topics".
    - Select "I want to update my EA Account information".
    - Select "Chat with us" (it should be just beneath the articles that appear. There's a screenshot below of how it should look).
    - Follow the steps on-screen from that point, and you should be able to initiate a chat. 

     

  • cyr2012's avatar
    cyr2012
    Rising Novice
    3 days ago

    Yes, I found "Chat with us", but it disappear once I log in.

    It seems to say: "You are a unwelcome customer". :'(

  • ElliotLH's avatar
    ElliotLH
    Hero+
    3 days ago

    In that case, you will need to select the option to continue without logging in. It should appear after you select "I want to update my EA Account information", provided that you're not logged in initially.

  • cyr2012's avatar
    cyr2012
    Rising Novice
    2 days ago

    Thanks for your quick reply.  I guess there's no other choice... (It must work without logging in.) 😫

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    You should still be able to speak to an advisor if you continue without logging in. 

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