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cyr2012's avatar
cyr2012
Rising Novice
26 days ago
Solved

I can't find support anymore.

I can't find support on https://help.ea.com/cn/help-home/ under my account. Where is the online chat block? I can't find any contact for support. Lock my topic is your services. Kill problem man?
ea help
  • ElliotLH's avatar
    ElliotLH
    26 days ago

    The exact steps that EA_cuervo are below, in case they help.

    - Go to help.ea.com
    - Select "EA Account" from the menu beneath the search bar (it should be the very first tile).
    -  Click "See all help topics".
    - Select "I want to update my EA Account information".
    - Select "Chat with us" (it should be just beneath the articles that appear. There's a screenshot below of how it should look).
    - Follow the steps on-screen from that point, and you should be able to initiate a chat. 

     

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
26 days ago

Hi there, 

The chat option shows up depending on the product and subject selected. If you wish to speak to someone on chat and the intents you're selecting are not giving you an option to start a chat, please try selecting "EA Account" as the product and "I want to update my EA Account information" as the subject. 

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