Forum Discussion

codyyya's avatar
codyyya
New Novice
6 days ago

I can't resume the case

I received an email asking me to add some information about my problem, but after changing the design, I couldn't get the case back.
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 days ago

Hey there, I'm sorry to hear you're unable to resume your current ticket. In this case, please create a new support ticket, and they should be able to pick up where you left off. Just mention the old case number on the new ticket. 

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