Forum Discussion

codyyya's avatar
codyyya
New Novice
31 days ago

I can't resume the case

I received an email asking me to add some information about my problem, but after changing the design, I couldn't get the case back.
ea help
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
31 days ago

Hey there, I'm sorry to hear you're unable to resume your current ticket. In this case, please create a new support ticket, and they should be able to pick up where you left off. Just mention the old case number on the new ticket. 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,551 PostsLatest Activity: 2 months ago