Forum Discussion

New Novice

8 months ago

I can't resume the case

I received an email asking me to add some information about my problem, but after changing the design, I couldn't get the case back.

ea help

EA_cuervo

Community Manager

8 months ago

Hey there, I'm sorry to hear you're unable to resume your current ticket. In this case, please create a new support ticket, and they should be able to pick up where you left off. Just mention the old case number on the new ticket.

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