Solved
I need an advisor or EA employee to ACTUALLY help me. My account was hacked.
I don't know what to do anymore. My EA account was hacked. I am unable to contact an advisor directly, the button is greyed out for me. I had a ticket open, and was told that there were "too many dis...
Hi luklyggrxo6j,
When I enter my EA ID it shows an email I have never used under a hotmail account, which I have never used hotmail in my life
Hmmm, if you don't recongise the email that pops up, you may indeed be dealing with a compromised account.
You did the right thing by trying to connect with our support team.
Right now, the main challenge is signing in to send a ticket.
When I try to enter my email, my account under that email does not exist anymore and suggests I create a new account.
You could create a new account to sign in, but before trying that, could you try 'Continue as guest'? It should look like this:
- EA_Lanna
