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simd2p5c5vrn's avatar
simd2p5c5vrn
Newcomer
2 months ago
Solved

I need help

Hello! So I've taken a break for about a year from The Sims 4 and i recently wanted to come back. Problem is that the email i have linked to my account has been deactivated by Yahoo(worst mail compan...
account info
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi simd2p5c5vrn​, 

    When you set up login verification for the first time, the backup codes are displayed on the screen with directions to write them down should you need them in the future. These codes are there to help you if you can't access your email or receive the verification codes for some reason. You can use them to log into the EA account and again to update the EA account information to an email you can access. 

    If you didn't write them down at the time, then Loomeh25​ is correct, you'll need our support team's help to recover access to the account. Click this link to get in touch with the support team, and they'll do their best to get you back into your EA account.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 months ago

Hi simd2p5c5vrn​, 

I'm popping in to see how things are going with you! Were you able to use your Backup codes to update your account info? Or did you get through to our support team using the custom link I shared for more help? 

- EA_Lanna

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