Forum Discussion

xssyicwcpcqu's avatar
xssyicwcpcqu
Newcomer
2 months ago

I need to login one of my acct but it's showing a new acct

Help needed 
login issue
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
31 days ago

Hi xssyicwcpcqu​, 

Ok, let's get to the bottom of this together. 🙂 Please pop the answers to these questions in your reply: 

  • Are you trying to log into your EA account on PC, Mac, Mobile, or a Console like Xbox or PlayStation?
  • What information can you see, and what should you be seeing instead?
  • Were you loading into a specific game, or was it the EA app?
  • Did you see an error message? If yes, please share a screenshot.

 

- EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi xssyicwcpcqu​, 

     Just popping in to see how things are going! 

    Were you able to fix the issue? If not, please pop into your reply the answer to those few questions. I'll be better able to make relevant suggestions once I understand the challenge a bit more.

    - EA_Lanna

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