I want to file an official complaint with technical support.

I want to file an official complaint with technical support He told me you can play today.FC 26 gameUltimate EditionI have not played yet and I do not have anyProof that I am right, technical support is lying to meI want to file a formal complaintBecause my friend is playing FC 26 Ultimate Edition today and I am not playing it. I will play it the day after tomorrow and this is shameful.Technical support tells me that you can now play the game at 11:00 AM New Zealand time.Which is that everyone played the game except me and I did not play it until late in the hour, two hours after everyone elseAlways try to contact technical support and always try not to help himI want to reach the manager and file an official complaintEvery year I buy the game and play it, but this is the last year. Apple is bad and shameful.