Yeah I've already did that like 7 times and everytime it feels like im talking to a bot. I provided them everything, all the infos i have, receipts, boxes with dlc codes, card info, adress, literally EVERYTHING and for a fact I know that the info is right, but everytime they say that im very close but something doesnt match and they cant even tell me what does not match??? I dont understand this, I spend 2k+ on the sims and i cant even play normally, becouse of this whole thing I couldnt do the lost legacies event and I really wanted to get those items, its the first event that i've missed and its not even from my own fault its just sad at this point that the support does not help at all. I need to know what else can i do or how many more times i need to create another case bcs im slowly losing hope.
Community ManagerUnfortunately, there's no way of restoring an account, if the information doesn't fit 100%. Unfortunately, that means that sometimes, if you made a typo during sign up or put in something random, thinking it's not too important (can happen with birthdates as example) you will not be able to regain access to the account. Except by trying again and choosing a different piece of information, in the hopes that it's correct then, it's not possible to get an account back.
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