Cannot check FAB Ratibi card balance when trying to buy EA game

Hi,

I am having a bit of an issue and not sure if anyone else here from the UAE has faced something similar.

I am using a First Abu Dhabi Bank Ratibi card and tried to make a purchase on Electronic Arts for one of their games, but the payment failed saying there are not enough funds. The problem is I am not even able to properly confirm my current balance on the card before retrying.

I usually rely on checking balance through my phone, but lately it has been inconsistent and I am not always sure if the amount I am seeing is up to date. Since Ratibi cards are a bit different from regular accounts, I do not have full online banking access like a normal account, which makes it harder to double check before making any online payment.

Because of this I ended up attempting the payment twice without being fully sure of the available balance, and both times it failed. I am trying to avoid multiple failed transactions or any kind of temporary block on the card.

If anyone here is using a Ratibi card with FAB, how do you normally check your balance in a reliable way before making online purchases? I just want to make sure I am using the right method and not missing something simple.

Would really appreciate any help on this.