Let Loyal Players Give You Their Money Again

Hi EA team,

I’ve been on EA platforms for 10+ years and still play your games daily.

Unfortunately, for the last 6-8 years I literally have no way to give you more money because of a single account-management roadblock:

• My PlayStation Network ID is still tied to an EA account that uses an e-mail address I no longer control.
• I cannot pass the legacy security questions, so Support can’t verify me.
• Because of the “one-time-only link” rule, I’m stuck—unable to unlink, relink, or migrate my purchases.

Result: Every new EA release forces me to skip add-ons, Ultimate Editions, EA Play subs—revenue I want to spend but can’t.

I know I’m not an edge case; forum threads show hundreds in the same spot (lost e-mail, outdated security data, missing Unlink button, etc.). That’s a material revenue leak every fiscal quarter.

Proposed fixes (in priority order)

1. Console-verified unlink portal
   Let players prove ownership by signing into the current PSN/Xbox/Steam profile (OAuth) and generate a one-time unlink token—no e-mail required.
2. Multi-factor fallback verification
   Accept a combination of:
• active platform sign-in
• last four digits of prior card or PayPal used on the account
• original account creation date (visible on console)
  This is stronger than static security questions and avoids abandoned e-mails.
3.  
4. Cooling-off relink window
   If an account is inactive for ≥ 12 months, allow one fresh platform link after 30-day fraud-review hold. Better than a lifetime hard lock.
5. Dedicated “Legacy Account Recovery” queue
   A small specialist team could clear the majority of tickets in one chat instead of bouncing across tiers—higher CSAT, regained ARPU.
6. Transparent policy page
   Update the Help article to show the actual edge-case limits and pathways, so users don’t get caught in an endless loop.

I’m on the sidelines with my wallet open. Please consider modernizing this flow so we—and many others—can rejoin the ecosystem, buy Battle Passes, FUT Points, MUT packs… you name it.

TL;DR: The current unlink process blocks good-faith customers from spending. Give us a secure self-service or verified recovery path, and you’ll unlock both goodwill and revenue.

Thanks for reading,

A frustrated (but hopeful) long-time customer