Man, I solved this problem with this reddit post, it literally saved my life. Hope it helps.
1. **Download the EA Desktop app** on your computer.
2. On the login page, choose **“Email or EA ID.”**
3. Enter your **EA ID** (your PS, Xbox, etc. ID) — your email address should work as well.
4. Then click **“Forgot your password or want to create a new one?”**
5. Enter your ID or email address again on the new screen that appears.
6. **Important:** click **“Continue on a trusted device.”** This will let you change your password directly from your console, without needing to log in through the app.
7. Turn on your console and launch an EA game you’ve played recently.
8. A **“Change your password”** pop-up will appear. Change it and confirm.
9. A verification screen will then ask you to confirm your email address and phone number.
10. Update your email, receive the confirmation code, then do the same for your phone number.
11. Confirm everything…
12. And finally: **problem solved!**
Thanks for the info, man. More help than any EA rep has provided. Sadly, in my case there's no 'trusted device' option; it will only allow me to send an email to the hacker's email address. I do hope it works for others, though.
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