Forum Discussion

q0982p6c9wbt's avatar
q0982p6c9wbt
Rising Novice
3 days ago

Locked out of EA Account,Unknown primary email, codes never arrive

Hi,

I need help recovering access to my EA Account.

I can currently sign in only through the linked Google account (name: Corie Myslick).

The primary email shown on my EA Account is an address I have never owned and do not recognize (it starts with o**s@h*m).

When I try to verify my identity or change the email/password, EA sometimes offers to send a verification code to cm****@gmail.com, but the code never arrives in any of my Gmail accounts. I have tried sending the code multiple times and checked all folders (inbox, spam, etc.).

Because of this I cannot change the primary email, reset the password, or manage the account properly.

I also have two bank cards saved on the account that I would like removed for security. 

My EA ID is: q0982p6c9wbt

Please help me change the primary email to an address I control and secure the account. I am scared that someone will delete things or get my money or something. 

Thank you.

3 Replies

  • UPDATE: I just checked trusted devices and there are 8 devices from Russia and Kazakhstan THAT ARE NOT MINE! I sent a picture to show you. What do I do?? 

  • Thank you so much for replying, I did click the secure hacked account link but it said to Reset your EA account password.  How do I do that when it goes to a page to send a verification code to the hackers email account? I did click EA Help and filled out a form, I really hope someone is able to help me

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 52 minutes ago
5,438 Posts