missing preorder content

I preordered Madden 26 08/02/2025 and it has been a week now and I still have not received it the preorder content such as the green stubs and the player packs. I've contacted a EA Rep on the chat, however, he was unable to resolve my issues and told me that I needed to post here in the EA forums...any suggestions?!  I've reinstalled the game, logged out and back in and nothing is helping.