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SenseiBucket's avatar
SenseiBucket
Newcomer
21 days ago
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My account get stolen and banned.

I stopped playing apex around 2024. My account got stolen and banned till this time I came back to play. Tried to contact with EA but they dont even care! Can't contact with advisor. Please help me w...
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ea help
  • EA_Lanna's avatar
    EA_Lanna
    21 days ago

    Hey SenseiBucket​, 

    Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps, please: 

    • If you are on mobile, switch to PC to submit the ticket or vice versa
    • Clear the browser's cache and cookies, fully close all browser window,s and then try again
    • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
    • It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

     

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
13 days ago

Hi SenseiBucket​,

It looks like things have gone quiet here, so I'll close this thread for now. I hope the advice I shared above was helpful and that you were able to connect with our support team. If you run into anything else or have new questions, please feel free to start a new thread.

- EA_Lanna

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