Forum Discussion

Starwarslord2000

Rising Newcomer

21 days ago

Solved

My account hacked

My accounts been hacked for years and can't get any help with it through ea I've tried numerous times to no avail and I'm getting real sick of this bs going in circles through ea's contact crap which does nothing so like can I get help for the love of god.

ea help

EA_Lanna
20 days ago
Hi Starwarslord2000,

Starwarslord2000 wrote:
My accounts been hacked for years

Can you share a bit more? What happened, and what have you tried so far?

Starwarslord2000 wrote:
can't get any help with it through ea I've tried numerous times to no avail

What's happening when you try to connect with the support team? Are you getting error messages? Have you been able to chat with any support advisors at any point?

In the meantime, check out this clip. It offers a few suggestions and ways to try recovering an EA account after a compromise:

- EA_Lanna

4 Replies

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EA_Lanna
Community Manager
20 days ago
Hi Starwarslord2000,

Starwarslord2000 wrote:
My accounts been hacked for years

Can you share a bit more? What happened, and what have you tried so far?

Starwarslord2000 wrote:
can't get any help with it through ea I've tried numerous times to no avail

What's happening when you try to connect with the support team? Are you getting error messages? Have you been able to chat with any support advisors at any point?

In the meantime, check out this clip. It offers a few suggestions and ways to try recovering an EA account after a compromise:

- EA_Lanna
EA_Lanna
Community Manager
14 days ago
Hi Starwarslord2000, just checking in!

How did you get on with those steps? Were you able to recover the account since?

Thanks, and Happy Gaming o/

- EA_Lanna
Rohiza
Seasoned Novice
13 days ago
If your EA account has been hacked and support isn’t helping, the fastest way is to contact EA Help via live chat with proof of ownership like past receipts or linked emails. Clearly explain the account compromise and request an account recovery escalation since standard support often loops without resolution.
EA_Lanna
Community Manager
1 hour ago
Hi Starwarslord2000,

It's been a bit since this thread was last active. I hope that means you were able to recover the EA account. 😊 I'll mark it as the solution as a result. It'll help others with similar issues find solutions quickly.

I'll close this thread out here, and if something changes or new questions come up, please don't hesitate to start a fresh thread or pop into an existing live one. 😄

Happy Gaming o/