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Ms1832000's avatar
Ms1832000
Seasoned Newcomer
2 days ago
Solved

my account has been hacked

hello there,

My account has been hacked by unknown person and that person got do so violation on my account I don't know. by far I able to recover my account recently and I see the penalty and ban on my account. so I appealed to remove the ban from my account or lift. then after 10 day I see the case status is showing incident update provided. but when I see in the penalty history there is nothing the penalty disappear but I still have ban on my account. Is there is some glitch or anything I don't know I am discussion this with my other account my first account id is lmeet46. Please explain me this is my ban has Been removed or not

please help me out with this and I am attaching the photo of my case file 

Meet Lathiya

account info
  • EA_Claus's avatar
    EA_Claus
    17 hours ago

    I'm sorry, but we cannot help you here on EA Forums. You don't have to do anything else, as you have already submitted the appeal, and it is being looked into, as it shows on your ban history.

    Please continue waiting for an email update from our dedicated Terms of Service Moderation Team regarding your Appeal. Thanks!

4 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    I'm sorry, but we cannot help you here on EA Forums. You don't have to do anything else, as you have already submitted the appeal, and it is being looked into, as it shows on your ban history.

    Please continue waiting for an email update from our dedicated Terms of Service Moderation Team regarding your Appeal. Thanks!

  • Ms1832000's avatar
    Ms1832000
    Seasoned Newcomer
    18 hours ago

    EA_Claus​ 

    i have asked them to unlink my all connected accounts from the ea account so they said we can’t do it what should i do .

    please help me out this 

  • Ms1832000's avatar
    Ms1832000
    Seasoned Newcomer
    18 hours ago

    helloEA_Claus​ 


    The reply timing is changing and about the account you can’t see the account because i am unable to login because of the ban . They said that incident update provided on 10:35 am around so i am waiting for the reply but the time is changing. So i dont know what to do 

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