Customer support is useless
Why does such a large gaming company have the poorest customer service system?
For content: my account from 2016 is not accessible. Might’ve been hacked, might’ve been disabled, might’ve been lost in data files. Idk? EA won’t talk to me, I’ve spent 3 days waiting and trying to speak to an advisor, and everytime I close my laptop or phone for a second - an agent closes my case sets the status as “player unavailable” and says something like ‘hey! Looks like you’ve stopped replying, if you need any further help, get in touch at blah blah blah…’
I’m sick of it, they don’t care if someone’s at potential loss due to their poor security systems and the ONE thing I have to enjoy in my down time doesn’t work. I’ve had to get refunds on orders on the basis I cannot access EA games after being a fan for nearly 10 years.
From analysis I suspect my 2016 account has turned to “ghost” status, so it’s inaccessible and I JUST need SOMEONE at EA to talk to me and unlink my console account from my EA account and relink it to my new and current account.
Mainly more of a rant then seeking help as I have zero hope left and maybe some random EA employee will chuckle as he reads this on his 6th break of the day.
