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hahaha_gm's avatar
hahaha_gm
Seasoned Newcomer
29 days ago

My account has been stolen, and I am unable to recover it through EA support.

I registered my account in 2015 on the Origin app. I can still provide the original registration email and proof of game purchases. However, EA Support still cannot help me recover my stolen account....
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hahaha_gm's avatar
hahaha_gm
Seasoned Newcomer
10 days ago

Customer service is unable to verify my information, even though I am certain that all the information I provided is correct. Their verification method is rigid and inflexible, making communication very difficult.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
10 days ago

Sorry to say hahaha_gm​ but if our team has been unable to verify account ownership, then this would not be something that we can change.

The best thing I can suggest is to gather as much additional info as possible and speak with the team again.

Darko

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