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g6a7p3rvoe72's avatar
g6a7p3rvoe72
Rising Newcomer
3 months ago
Solved

My account was hacked pls help

Hello support pls help me i'm trying to post it everywhere about my account, but it was change of email, and i tried to said about several times. Pls help me thx, account was linked with google and also my card 

  • Hey g6a7p3rvoe72​

    Sorry to hear someone else has gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey g6a7p3rvoe72​

    Sorry to hear someone else has gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey g6a7p3rvoe72​,

    You can keep an eye on your case history page here for a reply, but I'm afraid that will just depend on how many other cases are in the queue ahead of yours. We aren't able to speed this along sadly, but thanks for the patience while they're taking a look at your situation.

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