Forum Discussion

SwiftRazorTunga's avatar
SwiftRazorTunga
Seasoned Novice
8 days ago
Solved

My account was hacked recently. Please help me get it back.

So most recently i signed into my old EA account (using playstation) and when i tried to access the account info i was hit with this "Sending a code to ge*****@schistosomiasismail.com to verify it is you"  and so that is not my email i used when creating the account (see account tagged). The email was [edit: email address removed] and now it was changed to a (schistosomiasismail.com email) and now i can't change it back due to the hacker changing the email (must have had access to my dad's email some how) and I can't access anything because they got the account banned and now I'm asking ChatGPT for help, made a case on the other account but it can't be resumed for some reason and tried to change the email but it's sending the code to a email (which EA has stopped me from seeing the rest of it) but it looked like this at the code page ge*****@schistosomiasismail.com. Please help me get this guy off the account (because i have emailed the email abuse page ([edit: email address removed]) and i want to play FC25 Showcase on my ps4 but I'm getting "Your account has been disabled".

 

3 Replies

  • Bbyrd10216's avatar
    Bbyrd10216
    Rising Novice
    5 days ago

    Hey. The chat is down. It has been down for two days. It just circles back to the home page. I have used “recover deleted account” the several times I have Spoken with someone, but now doing that it just circles back 

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