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0ef2b2fb780a6745's avatar
0ef2b2fb780a6745
Seasoned Newcomer
5 months ago

My PSN is linked to an unknown EA account!! Help!!!!!!!

Hello!!! I need serious help !!! Please help me! Hello , I just purchase and installed Spolit Fiction on my PSN: Nedda_E But it said I can't start the game because my account needs to update logi...
account linking
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
5 months ago

Hey 0ef2b2fb780a6745,

It looks like your PlayStation account is linked to an old disabled EA account. You can restore it by resetting the password via the original email address attached, but otherwise I'd recommend reaching out to our live support team. They can take a look at this for you.

0ef2b2fb780a6745's avatar
0ef2b2fb780a6745
Seasoned Newcomer
5 months ago

I 've scanned the QR code to reset my password two times (you can check my password history) but in the game when I try to play online to connect to EA account it still shows you need to reset your password and the QR code. I'm mad!!!

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 months ago

    It sounds like you're either not using the right email address, or you've since made another EA account with it. In either case, at the bottom of the article I've shared there's a link to our live support team.

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