My son can't play after update.....

Question

We have 2 Xbox's, and prior to the update my son was able to play. He had no issues logging in and playing and we would often play together. After the update he is unable to play on his account. I can play on either Xbox's with my account but whenever he logs in it comes up with an error that says:

"ERROR CODE 1:86001S:89001S:9C:-13561655840"

We have repeatedly tried to close and restart but his account won't work. Sometimes it gets into a Queue and then errors out with the same error.

Something happened with the update so there should be a fix. Please help.

Thanks.

hundy300 · Answer

I'm in the same boat

milo_azar · Answer

What's really frustrating is that I cannot find a way to contact EA. I have spent hours searching and have been unable to find anyway of contacting them. I can't find the mysterious "Live Chat", this reply has had 0 interaction from anybody at EA. I can't even figure out how to "create a case" because that option NEVER comes up.

It's pretty obvious that EA could care less about it's customers. Having "community managers" monitor the forum is useless. Do they even work for EA?

If anyone out there has help on how to access EA live chat or a phone number (at this point I don't care how long I will be on hold. I'm pretty sure it will be a couple hours) that I can use I would greatly appreciate it.

Thank you

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My son can't play after update.....

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