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ojqrs6qcyd4t's avatar
ojqrs6qcyd4t
Newcomer
27 days ago
Solved

My verification code

I changed my phone number and now i cant login into my account because of the verification code and i cant login to my email address too 

account linking
  • EA_Lanna's avatar
    EA_Lanna
    27 days ago

    Hi ojqrs6qcyd4t​,

    Would you have kept a copy of your backup codes? When you set up login verification for the first time, the backup codes are displayed on the screen with directions to write them down should you need them in the future. These codes are there to help you if you can't access your email or receive the verification codes for some reason. You can use them to log into the EA account and again to update the phone number for the login verification codes. 

    If you didn't write them down at the time, you'll need our support team's help to recover access to the account. Click this link to get in touch with the support team, and they'll do their best to get you back into your EA account.

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi ojqrs6qcyd4t​, 

    It's been a while, we're hoping that means you were able to update your account info and reset where the codes are sent to. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hi ojqrs6qcyd4t​ 

    I wanted to check with you real quick. How did you get on? Is everything working now? Were you able to receive the verification code? 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi ojqrs6qcyd4t​,

    Would you have kept a copy of your backup codes? When you set up login verification for the first time, the backup codes are displayed on the screen with directions to write them down should you need them in the future. These codes are there to help you if you can't access your email or receive the verification codes for some reason. You can use them to log into the EA account and again to update the phone number for the login verification codes. 

    If you didn't write them down at the time, you'll need our support team's help to recover access to the account. Click this link to get in touch with the support team, and they'll do their best to get you back into your EA account.

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