"Chat with us" no response after 3 cases sent. Can't change email address

Hi there, 

I'm sorry to hear you're having problems changing your email. What happens when you try to start a chat? 

I’m trying to do the same thing by getting EA support but every time I get a hold of somebody they’re constantly asking for a IPV four and I automatically take that as an attempt to hack personal information and data so I immediately in the chat has anybody else had this issue?

Hi, when I enter my case in the chat with us section and send it, a screen appears saying that my case was sent, followed by my case number and the time it supposed to be answered (most of the time it says 3mins) I dont know what more im supposed to do, but I think im supposed to stay in that tab until someone answer.

My last case status says "Resolved" but I still can't change my email address:

Thank you for answering!EA_cuervo​ 

Thank you, I was able to chat with customer service by turning off temporarily window pop-up in my browser and in windows settings and was able to change my email address too.

They can't hack you by knowing your IPv4, every online game you play already knows your IP address only by connecting to it. they asked me for it and I was able to change my email address.

I'm glad to know you managed to get help with that! Feel free to post again if you need anything else! Have fun with your games!