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Agnoss86's avatar
Agnoss86
Seasoned Newcomer
10 months ago

Need an advisor

I have an account that I can't make any changes on because the associated email was deleted years ago. From all the articles I've read I need an advisor to delete my old account. My issue is an advis...
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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
10 months ago

Agnoss86 

You will need to keep trying until you make contact with an Advisor as we cannot assist with this directly here on the forums.

Thanks.

  • Agnoss86's avatar
    Agnoss86
    Seasoned Newcomer
    10 months ago

    I just tried to get to an advisor on live chat again. All I get now is an article I've already read and when I click the link to "chat with an advisor" I get looped back to the beginning of the same article.

    • ElliotLH's avatar
      ElliotLH
      Hero+
      10 months ago

      Make sure your browser is set to allow pop-ups in case the chat window is being blocked. You can also try using the EA Help site while logged out of your account, as that sometimes makes the chat option appear. 

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