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5tx20r9ntzqr's avatar
5tx20r9ntzqr
Newcomer
1 year ago

need help bypassing the two factor authentication

As we all begrudgingly had to do, I switched from Origin to EA.  Log in info is correct, however I can't log into my old email (forgotten password) to get past the authenticator stage and type in th...
ea help
login issue
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
1 year ago

Hey 5tx20r9ntzqr​, 

If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. You do not need to be logged in to create a case.

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