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testtoseeproblem's avatar
testtoseeproblem
Newcomer
4 months ago
Solved

Need help with a Hacked Account

Hi everyone! I had an EA account that had some games on it. I have not used it for some time. I recently tried to log on to it but I could not as I was told that the password was wrong but it wasn't....
account info
  • danisoff's avatar
    danisoff
    4 months ago

    Hello testtoseeproblem,

    If you believe that your EA account has been hacked, we’ve got you covered with detailed guides to help you recover and secure your EA account. Check out these links for step-by-step instructions:

    Be sure you also secure any linked accounts, like your email, Steam, Epic Games, Amazon, Twitch, or console accounts (PlayStation, Xbox, Nintendo Switch, etc.).

    You can contact our live support on our Help Site. To request a chat or open a case through email:

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

     

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

danisoff's avatar
danisoff
Hero
4 months ago

Hello testtoseeproblem,

If you believe that your EA account has been hacked, we’ve got you covered with detailed guides to help you recover and secure your EA account. Check out these links for step-by-step instructions:

Be sure you also secure any linked accounts, like your email, Steam, Epic Games, Amazon, Twitch, or console accounts (PlayStation, Xbox, Nintendo Switch, etc.).

You can contact our live support on our Help Site. To request a chat or open a case through email:

  • Select the EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

 

Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

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