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ArchidonisFV7's avatar
ArchidonisFV7
Seasoned Newcomer
4 days ago

Need to recover EA account with deleted Email

I need help to recover my old EA account, the problem is that i deleted the email a time ago due to hacking. Thus i cant recover my account. EA Live Chat is incredibly useless, <removed rude commentary> that dont speak my language and absolutely refuse to help and keep rejecting my information and terminating my chats and incidences. Can't talk to Latinamerica Support, not even English Support, Im really getting tired of this.

[CM - Edited for rude comment]

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey ArchidonisFV7​,

    Sorry to hear you've been having trouble getting back into your account. We cannot assist with this on the forums unfortunately, as this does require verifying some other details about the account before any changes can be made. Given these boards are public, we cannot verify your personal info here.

    I do see you've mentioned speaking with support about this already. If you're still having trouble, you would need to open a new case or resume a prior case from your case history so another advisor can take a look with you.

    They will also need to verify more details about the account to make sure we're only giving access to the original account holder. If the details provided don't match what's registered on the account, they wouldn't be able to make changes in that chat. You're welcome to try again in a new chat as needed, but they will need to be able to verify certain details before updating any information.

  • ArchidonisFV7's avatar
    ArchidonisFV7
    Seasoned Newcomer
    4 days ago

    Nope, they are useless, as i stated, thus my old account, open to hacking with my info is still beign used. And cant talk with support in my language because it doesnt exist. 

  • ArchidonisFV7's avatar
    ArchidonisFV7
    Seasoned Newcomer
    4 days ago

    So, im at an impasse in which i'm the only one losing here, and im really getting tired of this. I wish i could sue EA directly for this

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