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danieliscoolio's avatar
danieliscoolio
Seasoned Novice
5 hours ago

Needed help with support, but they greyed out the chat option..

So I bought The Sims 3: Seasons for Mac, but the version I got was 32-bit, and usually I would go to support, but the option to chat with them was greyed out..... WHAT DO I DO!?!??!?!?!?!?!?!?!?!?!?!?!?

 

ea help

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey danieliscoolio​,

    Were you able to get through to another advisor, or are you still running into issues with this? I do see your recent case 245860024 was a live chat, was that before this happened?

    Are you able to just resume that case from your case history page here?

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