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atreya33's avatar
atreya33
Legend
22 days ago
Solved

No e-mail receipt for purchase

I pre ordered sims 4 enchanted by nature. The EA app shows the pack as pre ordered and I can see it as completed in my ea account. (I can give the order number if you want) But I never received the c...
account info
  • atreya33's avatar
    atreya33
    21 days ago

    puzzlezaddict​ you were right. I needed to wait longer. For some reason this time it took half a day, way longer than usual. But the confirmation arrived after all. Just rather late. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
22 days ago

atreya33​  Then I would wait a couple days, long enough to make sure this isn't simply a delay but still with plenty of time to cancel and repurchase if necessary.  I don't have any way to help with account issues, and given that today is Sunday, it would take a while to get a response from a Sims CM anyway.

For L&D, it might have been a question of how soon before the release you pre-ordered, although that is just speculation on my part.

atreya33's avatar
atreya33
Legend
21 days ago

puzzlezaddict​ you were right. I needed to wait longer. For some reason this time it took half a day, way longer than usual. But the confirmation arrived after all. Just rather late. 

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