Forum Discussion

rimead1's avatar
rimead1
Newcomer
8 days ago

Not receiving emails

I’m trying to change my email on my main account however every time that I try to receive a email with the code that would let me log in it just doesn’t appear in any of my inboxes. I would like to know if there’s some kind of work around that would let me change my email. It doesn’t seem like my main email is receiving emails from ea, and ea is not blocked on that email.

account info
login issue

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there, 

    If you're not getting codes, try resending the code. If that doesn’t work, make sure:

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
      • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    Keep your EA Account email address up to date so you can always get your codes.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

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