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jay122006's avatar
jay122006
Newcomer
3 months ago

not receiving emails

I've already tired marking Ea@e.ea.com as a safe email but it changes nothing my junk/spam is empty i had a long battle with my account had been used by a hacker and changed info... but I just got it all back recently I'm not sure why I'm not receiving emails. but from everything I've read from other forms and places like reddit this exact issue has been going on for at least 2 years... is the issue with outlook? and before I'm told speak to support the EA support requires me to add a game and platform and while I could pick any game the platform is required yet there isn't anything available for me to enter I don't know what to do I just want to secure my account with 2-factor and receive emails

ea help

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, if you're not getting verification codes, try resending the code. If that doesn’t work, make sure: 

    • your inbox isn’t full
    • you’ve checked the spam folder
    • you or your service provider haven’t blocked us
    • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.

    If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

    In case these steps don't help, you can reach out to EA Help for further assistance: https://help.ea.com/en/ea-account/ 

    Regarding the platform to select, you can choose PC. I hope this helps.

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