Forum Discussion
Hey there, I'm sorry to hear you're having trouble with your account.
If you're not getting codes to your email address?
Try resending the code. If that doesn’t work, make sure:
- your inbox isn’t full
- you’ve checked the spam folder
- you or your service provider haven’t blocked us
- you’re logged in to the right EA Account.
- If you’re logged in to a different EA Account, your codes might go to the wrong email.
Keep your EA Account email address up to date so you can always get your codes.
If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.
I hope this helps.
- HuskyKid422 months agoNewcomer
My son is trying to play battlefield 6 and is prompted to enter his parents email to verify he can play. I have entered my email multiple times but I am receiving nothing. I am receiving other emails from ea, including verifying my account, but nothing to allow him to play.
- EA_cuervo2 months ago
Community Manager
Hi HuskyKid42, if your son is underage, he won't be able to play BF6 online. It's also important to note that the game is PEGI 16.
If he is 16 or older, then you can contact EA Help for assistance updating the Date of Birth on the account if necessary. You can contact them here: https://help.ea.com/en/