Forum Discussion

Juanjzdiaz's avatar
Juanjzdiaz
Rising Newcomer
6 months ago

not receiving verification code and support didnt help.

I have been trying to log in to my EA account using Steam for over a year now, and the app says it will send me a six-digit verification code—but it never gets sent. I have tried contacting EA suppor...
account linking
ea help
login issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago

Hey there, I'm sorry to hear you're having trouble with your account. 

If you're not getting codes to your email address?
Try resending the code. If that doesn’t work, make sure:

  • your inbox isn’t full
  • you’ve checked the spam folder
  • you or your service provider haven’t blocked us
  • you’re logged in to the right EA Account.
  • If you’re logged in to a different EA Account, your codes might go to the wrong email.
    Keep your EA Account email address up to date so you can always get your codes.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

I hope this helps.

HuskyKid42's avatar
HuskyKid42
Newcomer
3 months ago

My son is trying to play battlefield 6 and is prompted to enter his parents email to verify he can play. I have entered my email multiple times but I am receiving nothing. I am receiving other emails from ea, including verifying my account, but nothing to allow him to play. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi HuskyKid42​, if your son is underage, he won't be able to play BF6 online.  It's also important to note that the game is PEGI 16. 

    If he is 16 or older, then you can contact EA Help for assistance updating the Date of Birth on the account if necessary. You can contact them here: https://help.ea.com/en/ 

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