please help me please

Hey kazzy1111​,

While we can't help with account issues here on the forums, if you reach out to our live support team they can take a look at updating the email address on your EA account.

How do I do this, Ms. QueenBee? I've been struggling with one account for 20 days, and it's starting to affect me mentally. I wake up every morning and only have to deal with this issue. I couldn't reach live support. I asked for help through X. I've created 20 support tickets, but no one is helping. Please help me.

I just want my email address changed. I can prove it to you with everything I have, every piece of information. But I can't reach anyone. Please direct me to someone, I beg you.

kazzy1111 Try scrolling to the bottom of the guide that EA_QueenBee shared and pressing the "Contact Us" button. After that, you should see an option to continue as a guest. This should either give the option for a live chat or an email case.

To give you a bit more information, EA Help will ask you security questions to confirm your identity and account ownership, so you might want to gather as much historical information as possible first of all (N.B. they cannot make any changes unless you pass the security check). Moreover, it's not advised to open multiple cases, as the team will generally shut the majority of them as duplicates. 

I've emailed numerous times, but the only way I've communicated is via email. I've never been able to reach the live chat tab, and no one has stepped forward to help. Please help me. Look, I'm truly desperate.

I'm just another player so I cannot view support cases. If you have already opened a case then all I can advise is to give them some time to respond.