kazzy1111 Try scrolling to the bottom of the guide that EA_QueenBee shared and pressing the "Contact Us" button. After that, you should see an option to continue as a guest. This should either give the option for a live chat or an email case.
To give you a bit more information, EA Help will ask you security questions to confirm your identity and account ownership, so you might want to gather as much historical information as possible first of all (N.B. they cannot make any changes unless you pass the security check). Moreover, it's not advised to open multiple cases, as the team will generally shut the majority of them as duplicates.