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9TERMINATOR9's avatar
9TERMINATOR9
2 months ago
Solved

problem logging into my account

Hi, I have a problem logging into my account [edit: email address removed]
 Verification emails are not being delivered (I’ve checked all mail folders and requested codes dozens of times). I can still log in through the old Origin app, but it no longer works properly.
Please disable two-factor authentication for my account (the one with three FIFA games), or change the email address to [edit: email address removed]

account info
  • EA_Pulsar's avatar
    EA_Pulsar
    2 months ago

    Hey 9TERMINATOR9​ I understand you’re having trouble with the email address linked to your account. Unfortunately, we can’t verify or make account changes on the public forums. You will have to submit a support case through our website. For step-by-step instructions, please check out this article for guidance.

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey 9TERMINATOR9​ I understand you’re having trouble with the email address linked to your account. Unfortunately, we can’t verify or make account changes on the public forums. You will have to submit a support case through our website. For step-by-step instructions, please check out this article for guidance.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    When you create a new case, you can select available contact options, either email or chat, depending on the issue category. 

  • 9TERMINATOR9's avatar
    9TERMINATOR9
    2 months ago

    When I finally managed to find that “Contact Us” button under the “Game installation issue” category, (In the "EA account" or "App" category, that button wasn’t even there - I’ve already written there hundreds of times.)
    They replied with a standard canned response (First, go through this checklist to troubleshoot installation issues...) - they didn’t even read my message!
    Please check this case. 225316041

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If you already have a case, you may just need to wait until you hear back from the team. We cannot review your case on public forums. 

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