We are not able to assist with anything that my be account related FhelipeMK4.
It's simply not something that we on the forums can do.
You can reach out to our live support team here
Darko
Community ManagerHey FhelipeMK4 that's an odd one.
When you try to play on PS5 what happens, is there an error message every time?
Can you share the full error so that we can take a look.
Have you spoken with PSN support to see if there is an issue on that side that they can see?
Darko
Hello EA_Darko , how are you?
The only message that appears is this: when I enter the game and go to the Pro Clubs section, it shows that I am connecting to the EA server. After that, a message appears like the one in the video I sent, which says “Checking Connection,” and then the message from the screenshot appears.
However, with the same account on the same console, I can access and play the PS4 version normally.
I saw somewhere that some players reported this same type of issue after changing their password on the EA server. Some of them were unable to play the PS5 version for 24, 48, 72 hours, or even up to 5 days due to a broken authentication token.
However, I’m not sure how accurate that information is. The fact is that I can play normally on the PS4 version, but I cannot play on the PS5 version.
I have already tried:
Using a wired connection (LAN cable)
Wi-Fi
Neighbor’s Wi-Fi
Mobile 5G hotspot
DHCP connection
PPPoE connection
Restoring licenses
Clearing the PS5 cache
Rebuilding the PS5 database
Reinstalling the game
Deleting the EAFC26 profiles
Unlinking my PS5 account and linking it again
But nothing has worked on the PS5 version.
Community ManagerHey FhelipeMK4 have you spoken with PSN support about this to ensure that there is nothing on that side that could be causing issues.
Darko
No, because on the same console using the same account on a PS4 version, I’m able to play without any issues.
So to me, it wouldn’t make sense for it to be a problem on the PlayStation’s side.
Yes, I have already checked this with PlayStation Support and they confirmed there are no issues on their side.
PSN is fully operational and other online games work normally on my PS5. Additionally, on the same console and using the same EA account, the PS4 version of the game works without any problems.
The issue started immediately after I changed my EA account password. Since then, I cannot access Ultimate Team or Pro Clubs on the PS5 version.
I have already:
Because the PS4 version works and PSN is functioning normally, this strongly suggests a PS5-specific authentication/token desynchronization after the password change.
Could you please escalate this and check/reset my PS5 authentication session and account flags on the backend?
Thank you.
Community ManagerWe are not able to assist with anything that my be account related FhelipeMK4.
It's simply not something that we on the forums can do.
You can reach out to our live support team here
Darko
Community Manager
Community Admin
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