Forum Discussion

thefiresoflurve's avatar
thefiresoflurve
Rising Novice
20 days ago
Solved

Random EA Account linked to my Steam account

As the title. Have a really old Steam account (10+ years) which I just bought my first EA game on (NFS Heat, if it's relevant). The EA app launched and showed a strange profile, which I initially ...
account info
  • thefiresoflurve's avatar
    thefiresoflurve
    20 days ago

    To update anyone else googling for resolutions:
    It looks like this occurred because of an EA account I forgot I created being hacked and the e-mail changed. I gave support additional e-mail addresses until one of them triggered the support person to send me a confirmation e-mail. Happily, I still had access to the e-mail account used to create my EA account, and they were able to change the e-mail associated with the hacked account back to one I controlled.

    I am not yet through the ban appeal process. I will update when anything changes there. 

thefiresoflurve's avatar
thefiresoflurve
Rising Novice
20 days ago

To update anyone else googling for resolutions:
It looks like this occurred because of an EA account I forgot I created being hacked and the e-mail changed. I gave support additional e-mail addresses until one of them triggered the support person to send me a confirmation e-mail. Happily, I still had access to the e-mail account used to create my EA account, and they were able to change the e-mail associated with the hacked account back to one I controlled.

I am not yet through the ban appeal process. I will update when anything changes there. 

thefiresoflurve's avatar
thefiresoflurve
Rising Novice
18 days ago

Final update:
Using the ban dispute feature didn't yield much success; I got an e-mail reply from EA which fixated on the "hacked" part of my problem, and told me to use help.ea.com to resolve it.

I went there, and a helpful representative resolved it for me. I did not learn what the reason, if any, behind the ban ever was, but my account was unbanned and restored to me. Best of luck to anyone else with the same issue.  

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,536 PostsLatest Activity: 5 months ago