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Re: My Email Has Been Hacked and can’t recover the account, Please Help

My PSN account was linked to my EA account using the same email. I can still access my PlayStation account but when I loaded up BF6 beta, it asked me to verify my EA account. It sent a code to an email that I do not recognize. I tried accessing my EA account on a computer but the account is under a new email. 

If possible, may I have help recovering my EA account that is currently linked to my PSN account. Or just have it unlinked so I can link my PSN account to a new EA account, please. 

4 Replies

  • makkmakk29's avatar
    makkmakk29
    Seasoned Newcomer
    5 months ago

    I’m going through the same problem right now but the difference is I’m not hacked my PlayStation account is linked to a EA account and email I no longer have access too and I just emailed EA support I don’t know what to do.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 months ago

    makkmakk29​ GetMoreSunlight​ 

    I marked the solution above. If, for whatever reason you do not have access to your email address, you will need to contact an Advisor via that link. Create a new case if your current issue is not yet resolved. Thanks.

  • DrMeetii's avatar
    DrMeetii
    Seasoned Newcomer
    5 months ago

    I finally got into contact with someone and they closed the live chat while i was answering questions. I just need to unlink my old EA account from my PSN account so I can link my new EA account i set up with my new email. Why is it so hard to get into contact with someone and find a solution so i can use your services.

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