Forum Discussion

onsterVino's avatar
onsterVino
Newcomer
11 months ago

Resume case

I am unable to resume my case, it just takes me to this page  
ea help
RealcakemanUser's avatar
RealcakemanUser
New Novice
11 months ago

Hello Aljo!

I've disputed a ban twice now but a case isn't created, it's on a different account of this one. Since I can't seem to contact CS in any way, I've created this account to reach someone. is it possible to move to DMs to further discuss my situation?

 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

You will need to open a case with an advisor to have them check on the dispute. Cases can be opened by following the instructions here. Do not choose dispute a ban as the reason for contacting support since you're trying to find out if the dispute you submitted went through.

  • RealcakemanUser's avatar
    RealcakemanUser
    New Novice
    11 months ago

    Hello!

    I've tried opening a case more than once. I opened 1 about 1 month ago and I didn't get an answer, not even a confirmation email stating that it was opened. It also doesn't show up on my "Open Cases" tab.

    So I opened another one and yet again, it's not on my "Open cases" tab, and I didn't get any emails. I truly think that opening cases doesn't work, so I don't think that trying for a 3rd time isn't the best solution right now.

    Is it possible to speak to someone that can help me?

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 5 minutes ago
4,336 Posts

Recent Discussions