Forum Discussion

Seasoned Novice

11 months ago

Solved

Resuming Case doesn't work

Hello

My Ea account has been hacked, I tried to contact Ea help and made a case but resuming case doesn't work, it's a loop which I do it again and again but it doesn't work at all.

I have no access to account as email has been changed but it is linked to my steam id, that's how I got know about my account been hacked.

Can Someone help??

account info

ea help

saikouegoist1
11 months ago
Man it was super fast. I had to just wait after submitting the case and instantly the chat box appeared on the screen where they solved the issue. Thanks EA

4 Replies

EA_Aljo
Community Manager
11 months ago
Hi there. Please do not resume your case. That pulls it from the queue and will cause a delay with the advisor responding. Just wait for a response. If 24 hours goes by with no response, try opening a new case instead of resuming an existing one.
saikouegoist1
Seasoned Novice
11 months ago
ok I will try this. Thanks
saikouegoist1
Seasoned Novice
11 months ago
Man it was super fast. I had to just wait after submitting the case and instantly the chat box appeared on the screen where they solved the issue. Thanks EA
EA_Aljo
Community Manager
11 months ago
Great! Glad to hear you got this resolved. If you have any other issues, please reach out again. Good luck and have fun!