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saikouegoist1's avatar
saikouegoist1
Seasoned Novice
4 days ago
Solved

Resuming Case doesn't work

Hello

My Ea account has been hacked, I tried to contact Ea help and made a case but resuming case doesn't work, it's a loop which I do it again and again but it doesn't work at all. 

I have no access to account as email has been changed but it is linked to my steam id, that's how I got know about my account been hacked. 

 

Can Someone help??

account info
ea help
login issue
  • saikouegoist1's avatar
    saikouegoist1
    3 days ago

    Man it was super fast. I had to just wait after submitting the case and instantly the chat box appeared on the screen where they solved the issue. Thanks EA

4 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi there. Please do not resume your case. That pulls it from the queue and will cause a delay with the advisor responding. Just wait for a response. If 24 hours goes by with no response, try opening a new case instead of resuming an existing one.

  • saikouegoist1's avatar
    saikouegoist1
    Seasoned Novice
    3 days ago

    Man it was super fast. I had to just wait after submitting the case and instantly the chat box appeared on the screen where they solved the issue. Thanks EA

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Great! Glad to hear you got this resolved. If you have any other issues, please reach out again. Good luck and have fun!

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