Servers not connecting on new internet
Hello! I was told to write this from a customer support member but I recently just moved into my first apartment and with my new wifi I haven't been able to get online to any EA games for over a week...
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I am on Xbox Sreries X using Gamepass ultimate
EA_Aljo
Community Manager
Community ManagerTry power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks!
I have already gone through all of these steps with Xbox support and it didn't fix it. We went as far as doing a full factory reset to my xbox, and even still I was not able to connect to EA servers.
- EA_Aljo
What game are you trying to connect to and what is the message you're seeing?
Any other suggestions of things I can try? Thanks
- EA_Aljo
Were you able to try power cycling? It often resolves issues like this.
Please any help is appreciated. I have taken these steps and still have the issue that I cannot connect to EA Servers
- EA_Aljo
Can you try using a wired connection instead?
Also, check the network settings on your console. What does it say for the NAT?Every EA Game I try to load up says it cannot connect to EA servers. College football 25, Madden 25 and 26, and Battlefield. I already am using an ethernet connection for my internet to the xbox. For the NAT Type it says Open. Network status Wired, IPv4, NAT: Type Open, and it says "All services are available".
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