Forum Discussion

HennyFlowXL's avatar
HennyFlowXL
New Novice
30 days ago

Servers not connecting on new internet

Hello! I was told to write this from a customer support member but I recently just moved into my first apartment and with my new wifi I haven't been able to get online to any EA games for over a week...
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Seshepard's avatar
Seshepard
Rising Novice
23 days ago

Please any help is appreciated. I have taken these steps and still have the issue that I cannot connect to EA Servers

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
23 days ago

Can you try using a wired connection instead?

Also, check the network settings on your console. What does it say for the NAT?

  • Seshepard's avatar
    Seshepard
    Rising Novice
    23 days ago

    Every EA Game I try to load up says it cannot connect to EA servers. College football 25, Madden 25 and 26, and Battlefield. I already am using an ethernet connection for my internet to the xbox. For the NAT Type it says Open. Network status Wired, IPv4, NAT: Type Open, and it says "All services are available".

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    23 days ago

    You previously mentioned using wifi so I thought you were on a wireless connection. 

    Try going through every step here. Especially, using alternate DNS settings.

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